TERMS OF USE - Sigrid van Heerwaarden

Terms of Use

On this page you will find our Terms of Use, which are our legal and administrative policies regarding privacy, response time and customer support, copyright, purchases, refunds, our digital and print media policies, and other policies which we utilize in the course of our business. By accessing this site and/or purchasing our products and services you are agreeing to abide by our Terms of Use. If you have any questions about this please email [email protected]

SERVICE LEVEL AGREEMENT, CUSTOMER SUPPORT, AND TERMS OF RESPONSE

Our standard response time for emails is within 24 to 48 hours or 1 to 2 business days, with exceptions for holidays and weekends. We do not offer 24×7 customer support and cannot guarantee a reply if request are not sent to our support mailbox, which is [email protected]. Standard policy for refunds and others terms of use applies. While we do our best to resolve issues, those situations that are caused through a customer’s actions, such as removal or unsubscribing from a list, not reading instructions, not adding our email address to their mailbox as instructed so emails are not received or end up in your spam folder, or incomplete purchases, including ignoring download time limits, can sometimes not be resolved to the customer’s satisfaction. These will be addressed on a case by case basis and we do not take responsibility for issues caused by customer actions that are beyond our control. We will make every attempt to ensure that the customer receives their purchase but cannot and will not assume responsibility for situations resulting from customer actions that directly interfere with how a purchase is completed or directly subvert the purchase process

DIGITAL FILE TERMS OF USE & COPYRIGHT NOTICE

All media and print items purchased or otherwise accessed on any website managed by Sigrid van Heerwaarden Global B.V. are copyrighted material, and are protected by Dutch and international copyright law. When you purchase and/or download any of these products you are agreeing to abide by the terms of our File Sharing, osting, Download, Copyright & Terms Of Use Notice, as described in the next section.

FILE SHARING, POSTING, DOWNLOAD, COPYRIGHT & TERMS OF USE NOTICE

All material on any of the websites owned and maintained by Sigrid van Heerwaarden Global B.V. is copyrighted and protected under Dutch and international copyright law. It is illegal and a violation of Dutch and international copyright laws to share any type of print or digital media files with others, use them outside of the limits of the stated policies, and post them on shared or accessible sites, especially when such activities are expressly and specifically forbidden by the copyright holder. You are expressly and specifically prohibited from sharing any print or digital media files with anyone, for any reason, posting them on any on-line site, including blogs or cloud-based environments, or otherwise distributing, sharing, or using them in any form whatsoever. The copy you purchase or have access to as part of a product, course, paid membership or free or paid program is for your personal use only and may not be shared or posted, as noted above, or used as part of a class, seminar, in any program, or with your clients. All file downloads are audited and monitored. If you choose to disregard our download sharing policy and share these files you will be charged the full price of the program and/or download, or not less than 100 euro, for every illegal file posting, share, or download, plus attorney fees and applicable Court Costs. We reserve the right to charge penalties based on the statutory limits as set by the Dutch Copyright Act. We prosecute everyone who violates these policies to the fullest extent of the law. All content on this website is Copyright (c) 2021 by Sigrid van Heerwaarden Global B.V. All rights reserved.

ROYALTY AND LICENSING AGREEMENTS

Should you be interested in utilizing any content that you find on this website or have accessed in a paid product, a Royalty and Licensing Agreement may be considered upon written request. Your request can be send to [email protected]

REFUND POLICY

Please read this policy carefully as it explains how Sigrid van Heerwaarden Global B.V. addresses the issue of product returns, refunds, and credit card chargebacks. By accessing a purchase, downloading a file, or interacting with this website and completing a purchase you are legally agreeing to this refund policy and to abide by it.

Product Returns

Returns of any physical product are accepted only if the product is defective in some way. Each physical product shipped is inspected and warranted to be free from defects. In the event a product is defective, which is determined to be as described below for different product types that are sold on the Sigrid van Heerwaarden Global B.V. websites(s): CDs and digital products in hard copy format or any other products (not MP3 or downloads) a return is considered if the product does not play, is blank, or is damaged in shipment and rendered unplayable or unusable. Upon your emailed or written request, a new product will be shipped to you using our standard mailing processes (Dutch first class domestic and international priority mail). We will only ship one replacement product for a defective product. If this still does not meet your satisfaction then you will be offered a digital version of the product for download or a credit to use towards another product in our store.

Digital products, which includes MP3 downloads and e-books, are not eligible for a refund under any circumstances. Replacement will be considered on a case-by-case basis. If you are unable to download your product please email [email protected] because your download failed, you missed the download deadline, or you were unable to download the file. You will receive a temporary link for an additional, one-time download. We do not offer technical support for download products, other than download instructions for PC and MAC users. You should refer to your owner’s guide for your personal digital media device, such as a phone, tablet, or iPad.

How refunds are administered

Refunds are provided in accordance with our stated refund terms and are processed within 3 to 5 business days of your request outside of the Dutch school holidays. The following policies govern refunds by product or service type: Consultations: Refunds for services such as individual consultations packages and readings are not provided under any circumstances. There are no exceptions to this policy.

Programs

Programs may include audio, video and pdf files, as well as individual and group (online) coaching options. Once a program page has been accessed through payment or a contract has been signed he/she is considered as having participated in the program.

The start date being the date which is clearly communicated when paid for the program on the opt-in page, during a pre-Master Class and/or in the welcome email.

We do not offer full refunds at the full price of any purchased programs. Please see your contract for more specific details. There are no exceptions.

In case of cancellation between the four and two weeks before the start of the annual program, the participant shall be due 50% of the annual program amount.

In case of cancellation within two weeks before the start of the annual program, the entire annual amount is
payable.

If a participant prematurely terminates the program, no partial refunds of the annual amount shall take place. Payment in instalments for the relevant program year must be paid in full. Only in case of serious illness which makes it impossible for the participant to continue the annual program (in the future) can a written partial refund 75% of the annual amount be requested for the remaining part of the program.

The judgement of Sigrid van Heerwaarden Global B.V. is decisive in this. If necessary, certificates from a GP or medical specialist should be given

If Sigrid van Heerwaarden Global B.V. decides to accept the application, 75% of the annual amount for the remaining part of the program will be refunded.

In case of cancellation of the program by Sigrid van Heerwaarden Global B.V. a refund will take place for the part of the program in which you have not received the service.

Downloads are monitored by user IP address on our servers and proof of download will be provided to customer if requested. Once files are downloaded they are considered to be purchased and all refund policies for digital files apply.

Digital and media file purchases will not be refunded as they are available as instant downloads and delivered after purchase. This also applies to programs that include downloadable media files, such as audios, videos, and .pdf documents, which are available to the purchaser for their use. Once a program is accessed and the files available, a purchase has been completed and the customer has access to the files. Purchase is considered to be complete and refunds are not provided on materials that the customer has received. There are no exceptions to our refund policy as it applies to digital media.

Master Classes:

Refunds for Master Classes are not provided under any circumstances. Calls are recorded and those are available to all purchasers in the membership site. Therefore we will not send you any replays of any kind via email.

Your daily channeled messages are only available on facebook.com/sigridvanheerwaarden1. There will be no
channeled messages during weekends and school or public holidays.

Live Retreats:

When it comes to COVID-19, Sigrid van Heerwaarden Global B.V. follows all local mandates, regulations, and recommendations for group interactions. This may impact Live Retreats and they may therefore be canceled. You will be notified about any cancellation well in advance.

CHARGEBACKS

The charge that will appear on your credit card statement will be made to Sigrid van Heerwaarden Global B.V. If you place a chargeback with your credit card company/bank (on purpose or by mistake) for any order including recurring orders that you placed and received, there will be a 75 euro research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.

If you do not remember making the purchase – call the number on your statement next to the charge BEFORE calling your bank or submit a support request at [email protected]. You can contact us at [email protected] if you have questions about your purchase.

Sigrid van Heerwaarden Global B.V. does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business revenues, legal fees, research costs, employee down time and loss of revenues.

Sigrid van Heerwaarden Global B.V. considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All chargebacks require extensive administrative time to process and take them away from our usual and customary matters of conducting normal business, as they are time intensive, therefore:

You agree that if you, the buyer, choose to do business with Sigrid van Heerwaarden Global B.V. and you file a chargeback with your credit card company, and you do not win the charge back argument, you agree to pay us 75 euro for our time spent responding to the credit card company to resolve this matter. We are obligated to respond to and resolve every chargeback.

You, the buyer authorize us to charge the amount of your purchase to your credit card. If this charge is rejected, Sigrid van Heerwaarden Global B.V. will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining
provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

In the event that you win the charge back with your credit card company, and have not submitted a ticket to our support site prior to issuing Sigrid van Heerwaarden Global B.V. will attempt to recover a research fee plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years.

Customers who initiate chargebacks are removed from our customer lists and blocked from further purchases from our websites. Any person who violates the terms and conditions of our business policies, as stated and defined here, are also removed from all customer and mailing lists and blocked from making further purchases on our websites.

Note: The customer must attempt to contact us via email or any existing ticket system before attempting a chargeback.

THERE ARE NO EXCEPTIONS TO THIS POLICY!

DISCLAIMER

None of our products or services is accompanied by any guarantee of results. We cannot guarantee results for any customer or client because that is entirely dependent on their level of commitment and desire for change. Any stated or posted testimonials for results have come from customers, students, and clients who have completed sessions, work, or programs with Sigrid van Heerwaarden Global B.V. and reported their unique, individual results. Under no circumstances do we guarantee or state that these results can be replicated by others. Transformation, success, and life changes require a high level of commitment, discipline, and desire and those are up to the individual to implement in their lives. Our services and products are not to be considered a replacement for mental or medical advice or services.

CONTACT

Any questions about mailing practices, refunds, returns, chargebacks or interactions with this website should be directed to us at [email protected] or in writing and mailed to our office address:

Sigrid van Heerwaarden Global B.V.
Raadhuisstraat 10
8932 GX LEEUWARDEN
The Netherlands
 
Effective date: May 24, 2018
Last update: February 19, 2021

Integrating the new energies since June has already empowered me greatly and I feel so much more coming.

Co-creating with all of you here and in the groups actually speeds up the process of becoming the "rock" for myself, the ones around me and on the greater level too.

I am so excited to be part of the 11:11 opening, stepping into the bigger why and leading with my light and my mission here on earth.

I joined because I wanted to be guided in how to open up spiritually. I received way more than that! In my daily life I found my soulmate. I shifted into work which feels aligned. I reignited my business and it has really taken off.

I never expected to communicate with my spirit guides yet I – as a down to earth person – now channel my own light tribe.

From the start of the experience I created a deepened relationship with my children.

What I really enjoy is Sigrid is very practical, down to earth and no nonsense. I love how she leads through example and co-creation.

The group aspect is mind blowing. I never expected this level of deep connection. It brings me to tears. These connections are for life. I experience a deep heartfelt connection with each individual.

I am presently in the September Soul Mastery experience. I am writing this from my heart as I know there are some folks who may be wondering if this is for them. I have to say I knew immediately I wanted to do it. I jumped into it and was caught by my Light Tribe-fully supported Because it was and is the right thing for me. Sigrid provides such a high-frequency container that allows one to
Grow more deeply in their Soul’s path within this human form called a body. Sigrid calls it embodiment.
Soul Mastery isn’t the journey I thought it would be-it is incredibly better. My personality self thought of goals and how she would like to be and she is fully Supported in Soul Mastery. My personality self is learning to allow and to receive. She is learning she is safe to be who she is, and cherished AS she is right now. My soul is having the most wonderful dance with all of this. I am growing in ways I never dreamed of because my mind thinks small and the soul says bigger. I am supported to lead with Soul on every level in Soul Mastery. I am so honored to be in a group of high-frequency individuals who support me and help me in so many ways. Who see me on FB and send their love. Beautiful Divine Beings who have reached out beyond class and given their gifts to me-Light Language/sound healings, Light weaving, Soul paintings, in a time I really needed upliftment. The gifts are still unwrapping for me. It is not only Sigrid-(who is so amazing )and her Light Tribe- it is the group that gathers to be present to one another on our collective and individual journeys. This is one of the most profound experiences in my life.
With infinite love and gratitude,

Since I am in the Soul Mastery Group with Sigrid, the nerve pain that I have had for over 30 years is totally gone for long periods.

When it comes back due to energy shifts or other causes, I have easy methods to deal with it. I release more and more of the pressure I put on myself and am stepping more and more into ‘Effortless Being’!

More and more I am able to look at situations from the heart instead of the mind. I am not going into stories any longer and get less overwhelmed. This gives me more rest and fewer worries and more Happiness!

I let go and release a lot of ‘the Old’: beliefs, imprints, scars from this and other lives.I have more trust in myself and the support of the Universe.

I know I am never alone and the support I ask always comes if I am ready to listen and to ALLOW! I am less overgiving and allow myself to receive and give myself what I need at the moment.

I see and I believe in a Bright Future. I feel its Energy and try to go into it daily.

The Soul Mastery Group is really about CO-CREATING with Sigrid, with Soul, with the members of the group, and with the Universe!

Namaste